YumYumRunner™ Refund & Returns Policy
Effective Date: 12/07/2025
Last Updated: 12/26/2025
At YumYumRunner™, we support local creators, home chefs, artisans, and small businesses throughout Hampton Roads. Each Vendor prepares their products with care, and many items are handcrafted, made-to-order, or perishable. Because of this, all refunds and returns are handled directly by the Vendor at their discretion.
This policy explains how refunds work across the marketplace and what customers can expect when issues arise
1. Vendor-Managed Refunds
Each Vendor on YumYumRunner™ sets their own refund and return rules based on the type of products they offer.
Examples include:
- Handmade items
- Custom or personalized items
- Food items or perishable goods
- Digital downloads
- Art pieces
- Made-to-order products
Some Vendors may offer refunds or replacements.
Some may not, depending on the item type.
Refunds are not guaranteed unless the Vendor explicitly states it in their storefront policy.
2. Non-Refundable Items
Due to health, safety, and food handling regulations, the following items are not eligible for returns or refunds unless defective or incorrect:
- Food and beverage products
- Baked goods
- Perishable items
- Custom-made or personalized orders
- Opened body/skin products
- Items listed as “final sale”
3. When a Refund May Be Approved
A Vendor may approve a refund if:
- The wrong item was delivered
- The item arrived damaged
- The product did not match the description
- A Vendor determines a mistake was made on their part
For delivered items, customers should report issues within 24 hours with photos when possible.
4. How to Request a Refund
To request a refund:
- Log in to your YumYumRunner™ account
- Go to Orders
- Select the order in question
- Click Contact Vendor
- Explain the issue and attach any photos if applicable
Vendors are expected to reply within 48 hours.
5. Vendor Responsibility
Vendors agree to:
- Respond to refund inquiries professionally
- Review claims in good faith
- Clearly communicate their policies in their storefront
- Handle disputes respectfully
YumYumRunner™ reserves the right to step in if a Vendor becomes unresponsive or repeatedly fails to resolve issues.
6. YumYumRunner’s Role in Refunds
YumYumRunner™ is a marketplace platform, not the seller of Vendor products.
We:
- Do not manufacture or package the items
- Cannot guarantee individual Vendor policies
- May assist in communication if needed
- May issue courtesy credits on a case-by-case basis
- May investigate repeated complaints against a Vendor
We strive to keep the marketplace safe, fair, and community-oriented.
7. Refunds on Delivery Fees
Delivery fees are generally non-refundable, as they cover the cost of dispatching an approved driver to complete the service.
A delivery fee may be refunded only if:
- No delivery attempt was made
- A system error occurred
- An order was cancelled before the Vendor accepted it
8. Cancellations
Before Vendor Acceptance
Orders cancelled before a Vendor accepts may receive a full or partial refund depending on payment processor rules.
After Vendor Acceptance
Once a Vendor accepts an order:
- Materials may already be purchased
- Food may already be prepared
- Custom work may already have begun
Refunds after acceptance are not guaranteed.
9. Chargebacks & Disputes
Customers who file improper chargebacks may have their YumYumRunner™ account limited or suspended.
We encourage all users to resolve issues through the Vendor first.
10. Contact Us
If you need help with a refund request or Vendor dispute, please reach out:
📧 YumYumRunner@gmail.com
🌐 www.YumYumRunnerLLC.com
📍 Hampton Roads, Virginia
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